We are incredibly sorry that we were not able to deliver everyone’s FinalStraws on time.
Our Kickstarter backers are very important to us, and we feel terrible that we have let you down. It was never our intention to ship other orders before the Kickstarter orders were fulfilled. An error in our order entry system caused us to make this mistake, and we take full responsibility for it.
As a new and rapidly growing business, this has been an enormous lesson for our company. We will do whatever it takes to regain your trust, because each and every one of you is incredibly important to us. We know that we would not be where we are without your support, and we cannot solve the problem of single-use plastic without you!
The entire team is actively correcting the problem and will confirm your new delivery dates as soon as we can. We expect this will be cleared up before the end of January. Additionally, we have also installed new systems so this will never happen again.
Emma, Miles, and the FinalStraw Team